Returns & Exchanges

At TOOCAA NOVA, we stand behind the quality of our laser engravers and accessories with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we offer a streamlined return process to ensure your experience remains seamless.

1

Initiate the Request

Contact our support team within 30 days of delivery with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the device in its original packaging, including all cables, manuals, and accessories to avoid damage during transit and ensure a full refund.

3

Ship the Item

Affix the provided shipping label to the box and drop it off at any authorized carrier location, keeping a copy of your tracking number for your records.

4

Inspection and Refund

Once our technicians verify the item's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing